Back
back to
success stories

Client:

  • Palladium/JSI/USAID Project MEASURE

The Task:

Better understand what systemic & individual factors facilitate or constrain the work of health professionals in the use of HIV data for programmatic decision making and to provide recommendations for prototype solutions to improve data use.

 

 

Our Role:

The objective of the MBX’s activity was to better understand what facilitates or constrains the work of health professionals at the district level to use of data for programmatic decision making. Formal data use roles and responsibilities of different cares of health professionals are understood, however what is less understood is individual motivations, values, frustrations, and personal barriers to information use.

Three populations, or user groups, in Tanzania and South Africa were targeted by this activity: district information officers, program managers and clinicians involved in the delivery of health services. The aim in applying human centered design is to diminish the development of a one-size-fits-all approach which requires users to change their behavior to accommodate the various products/tools/strategies developed to improve the use of data in HIV program decision making. Instead, this activity developed recommendations for the development of future information system products/tools/ strategies that considered the user needs and motivations, their day-to-day activities and challenges they experience in using data.

MBX lead the methodology development, including data capture tools and approaches as well as data collection and analysis. MBX, JSI and Palladium developed the actionable recommendations and prototypes for use in future data use program development and design.

 

Results:

  • 45 data producers, users and decision makers interviewed in immersion sessions at their places of work
  • 8 solution generating workshops in Iringa and Dar Es Salaam (Tanzania) and Ugu and Ngaka Modiri Malema (South Africa).
  • 7 prototypes developed in Tanzania and 12 prototypes developed in South Africa for roll out
  • Immediate, 60-day, 120-day and long term actionable recommendations delivered to Project MEASURE

Photo Gallery: