The objective of the MBX’s activity was to better understand what facilitates or constrains the work of health professionals at the district level to use of data for programmatic decision making. Formal data use roles and responsibilities of different cares of health professionals are understood, however what is less understood is individual motivations, values, frustrations, and personal barriers to information use.
Three populations, or user groups, in Tanzania and South Africa were targeted by this activity: district information officers, program managers and clinicians involved in the delivery of health services. The aim in applying human centered design is to diminish the development of a one-size-fits-all approach which requires users to change their behavior to accommodate the various products/tools/strategies developed to improve the use of data in HIV program decision making. Instead, this activity developed recommendations for the development of future information system products/tools/ strategies that considered the user needs and motivations, their day-to-day activities and challenges they experience in using data.
MBX lead the methodology development, including data capture tools and approaches as well as data collection and analysis. MBX, JSI and Palladium developed the actionable recommendations and prototypes for use in future data use program development and design.